Shipping and Production
Production & turnaround time
All Nea Zoi pieces are custom-to-made to order. As such, there is a production time of 3 - 4 weeks on most orders. If you require a piece by a specific date, please contact our customer service team to make sure we are able to meet the production and shipping deadline. In some cases, we are able to expedite production and shipping.
Production is subject to change in high volume periods. Please allow additional time for orders around holiday periods including Valentines day, Mothers day and Christmas.
Please choose your item carefully, as once production of your item has been started, we cannot alter or cancel your order.
At Nea Zoi, our clients are our main concern. If you need to chat to someone about an order you have placed or are thinking of placing, please do not hesitate to contact us! Our team are here to help!
Shipping and handling
ORDERS WITHIN AUSTRALIA
All orders within Australia are shipped expressed via Australian post. You will be contacted at the time of dispatch with a tracking number. You can use the link below to track your order.
All Australian orders can take between 2-3 days to arrive. 3 days is standard for rural areas. These shipping times are subject to public holidays and high volume periods such as Christmas.
Please note, shipping time is exclusive of production time.
ORDERS TO USA & EUROPE
Orders to the US and Europe are shipped via Australia Post International shipping. This can take up to 14 working days from time of lodgement. Turnaround time is subject to change during high volume periods, public holidays and environmental conditions.
If you order is urgent, please contact us directly to make sure you will receive your parcel in the necessary timeframe before ordering online.